{"nhtsa_id":10172957,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-04-02","date":"2020-03-06","document_id":"SSM 48618","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"SSM 48618 - 2020 Various Vehicles - Equipped With SYNC 3 - Unable To Schedule Remote Start Using Fordpass Or Lincolnway Applications Some 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the FordPass or Lincolnway app. If only the scheduling portion of the remote start system is missing from the mobile app or not functioning, please ensure the customer has installed the latest version of the Ford Pass or Lincoln Way app from the mobile phones app store. The customer may also need to log out of the Ford Pass or Lincoln Way app, and then log back in. If the remote start system is not functioning using the key fob and/or the on-demand remote start function from Ford Pass or Lincoln Way application, refer to Workshop Manual (WSM), Section 303-06 for further diagnosis.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10172957-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10172957-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10172957","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ECOSPORT","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_edge"]},{"make":"FORD","model":"F-250 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_ford_f-550"]},{"make":"FORD","model":"FUSION","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_mustang"]},{"make":"FORD","model":"TRANSIT","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_transit"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_ford_transit-connect"]},{"make":"LINCOLN","model":"MKX","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}