{"nhtsa_id":10172769,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-03-26","date":"2020-03-25","document_id":"WI20-003","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"DTNA is temporarily adjusting some Warranty-related part return practices to accommodate limited staffing at service locations due to COVID-19. Effective immediately, when parts must be returned, the timeline to ship and enter shipping information into OWL has been extended from 23 days to 46 days.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10172769-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10172769-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10172769","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FCCC","model":"FCCC","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]},{"make":"FREIGHTLINER","model":"FREIGHTLINER","year_from":null,"year_to":null,"match":"exact","vehicle_ids":[]},{"make":"THOMAS BUILT BUSES","model":"THOMAS BUILT BUSES","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]},{"make":"WESTERN STAR","model":"WESTERN STAR","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}