{"nhtsa_id":10171957,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-03-03","date":"2020-02-27","document_id":"19B37-S2","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Attachments: A new Service Advisor to Customer interaction video is now available. This video illustrates the speed and simplicity of the dongle re-flash process. • Non-Traditional Repair Approaches: The dongle re-flash process allows for an improved customer experience, dealer service efficiency, speed, and no need for an appointment, service bay, or trained technician. • Service Action: All dealers will be shipped at least one dongle by February 28, 2020. • Shipment of dongles began the week of February 17, 2020. Dealers with the largest VIN count received the initial shipment. • Dealers may request additional dongles from the SSSC as needed. • Technician time clocking is not required for this program when using the 19B37 dongle.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10171957-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10171957-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10171957","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ESCAPE","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_ford_escape","2018_ford_escape","2019_ford_escape"]},{"make":"FORD","model":"FUSION","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}