{"nhtsa_id":10171788,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-02-27","date":"2020-02-11","document_id":"SA-027-20","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: • Document the vehicle current CMU software version. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. • Go to MGSS - Infotainment - MAZDA CONNECT Updates • Confirm that the customers device is updated to the latest software version. • Apple Carplay/Android Auto FAQ, go to SA-001/19. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10171788-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10171788-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10171788","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-30","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_mazda_cx-30"]},{"make":"MAZDA","model":"MAZDA3","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_mazda_mazda3","2020_mazda_mazda3"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}