{"nhtsa_id":10170919,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-02-04","date":"2020-01-07","document_id":"SSM 48431","mfr_campaign":null,"replaces":null,"component":"SEATS","mfr_system":null,"summary":"Some 2016-2019 Explorer vehicles may exhibit a heated front seat that does not operate properly after turning the ignition on after a remote start event. The seat back heats properly while the lower seat cushion does not. To correct the concern, reprogram the driver seat module (DSM) using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14C708 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10170919-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10170919-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10170919","components":[{"id":"seats","name":"Seats","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_ford_explorer","2017_ford_explorer","2018_ford_explorer","2019_ford_explorer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}