{"nhtsa_id":10170911,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-02-04","date":"2020-01-15","document_id":"TSB 20-2004","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2012-2018 Focus Electric vehicles may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. This may be due to either an internal coolant leak on the upper or lower high voltage battery or corrosion on the lower high voltage battery connector caused by water ingress. If this occurs, the vehicle may not restart once it has been shut off. To resolve the condition, follow the Service Procedure to replace the upper and lower high voltage battery or apply corrosive protection.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10170911-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2020/MC-10170911-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10170911","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"FOCUS","year_from":2012,"year_to":2018,"match":"exact","vehicle_ids":["2012_ford_focus","2013_ford_focus","2014_ford_focus","2015_ford_focus","2016_ford_focus","2017_ford_focus","2018_ford_focus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}