{"nhtsa_id":10170205,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-01-17","date":"2015-10-01","document_id":"2042104/1","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns Customer statement / workshop findings: An improved feedback method is required should a complaint of telephone functionality / quality be reported. Technical background: A minimum standards document is required to capture an accurate description of customer telephone issues. Measure: The attached document should be completed and attached to the relevant DISS query, this will allow a full understanding of the customer complaint and the circumstances in which the complaint becomes apparent.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10170205-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10170205-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10170205","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"BENTLEY","model":"CONTINENTAL","year_from":2004,"year_to":2015,"match":"exact","vehicle_ids":["2004_bentley_continental","2005_bentley_continental","2006_bentley_continental","2007_bentley_continental","2008_bentley_continental","2009_bentley_continental","2010_bentley_continental","2011_bentley_continental","2012_bentley_continental","2013_bentley_continental","2014_bentley_continental","2015_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL FLYING SPUR","year_from":2004,"year_to":2015,"match":"base","vehicle_ids":["2004_bentley_continental","2005_bentley_continental","2006_bentley_continental","2007_bentley_continental","2008_bentley_continental","2009_bentley_continental","2010_bentley_continental","2011_bentley_continental","2012_bentley_continental","2013_bentley_continental","2014_bentley_continental","2015_bentley_continental"]},{"make":"BENTLEY","model":"MULSANNE","year_from":2011,"year_to":2015,"match":"exact","vehicle_ids":["2011_bentley_mulsanne","2012_bentley_mulsanne","2013_bentley_mulsanne","2014_bentley_mulsanne","2015_bentley_mulsanne"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}