{"nhtsa_id":10169999,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-01-09","date":"2019-12-18","document_id":"2056407/2","mfr_campaign":null,"replaces":null,"component":"STEERING; SUSPENSION","mfr_system":null,"summary":"Condition: Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if any TPIs are applicable to the customers complaint/issue, should an applicable TPI be available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required) For correct diagnosis and repair, the attached Flowchart must be followed in conjunction with the Measure section of this TPI","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10169999-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10169999-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10169999","components":[{"id":"steering","name":"Steering","parent":null},{"id":"suspension","name":"Suspension","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"BENTLEY","model":"ARNAGE","year_from":2003,"year_to":2009,"match":"exact","vehicle_ids":["2003_bentley_arnage","2004_bentley_arnage","2005_bentley_arnage","2006_bentley_arnage","2007_bentley_arnage","2008_bentley_arnage","2009_bentley_arnage"]},{"make":"BENTLEY","model":"ARNAGE LIMOUSINE","year_from":2003,"year_to":2004,"match":"base","vehicle_ids":["2003_bentley_arnage","2004_bentley_arnage"]},{"make":"BENTLEY","model":"ARNAGE LWB","year_from":2003,"year_to":2004,"match":"base","vehicle_ids":["2003_bentley_arnage","2004_bentley_arnage"]},{"make":"BENTLEY","model":"ARNAGE R","year_from":2003,"year_to":2008,"match":"base","vehicle_ids":["2003_bentley_arnage","2004_bentley_arnage","2005_bentley_arnage","2006_bentley_arnage","2007_bentley_arnage","2008_bentley_arnage"]},{"make":"BENTLEY","model":"ARNAGE RL","year_from":2003,"year_to":2008,"match":"base","vehicle_ids":["2003_bentley_arnage","2004_bentley_arnage","2005_bentley_arnage","2006_bentley_arnage","2007_bentley_arnage","2008_bentley_arnage"]},{"make":"BENTLEY","model":"ARNAGE T","year_from":2003,"year_to":2008,"match":"base","vehicle_ids":["2003_bentley_arnage","2004_bentley_arnage","2005_bentley_arnage","2006_bentley_arnage","2007_bentley_arnage","2008_bentley_arnage"]},{"make":"BENTLEY","model":"AZURE","year_from":2003,"year_to":2003,"match":"exact","vehicle_ids":["2003_bentley_azure"]},{"make":"BENTLEY","model":"AZURE","year_from":2006,"year_to":2010,"match":"exact","vehicle_ids":["2006_bentley_azure","2007_bentley_azure","2008_bentley_azure","2009_bentley_azure","2010_bentley_azure"]},{"make":"BENTLEY","model":"BENTAYGA","year_from":2016,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"BENTLEY","model":"BENTAYGA","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_bentley_bentayga","2018_bentley_bentayga","2019_bentley_bentayga","2020_bentley_bentayga"]},{"make":"BENTLEY","model":"BROOKLANDS","year_from":2007,"year_to":2008,"match":null,"vehicle_ids":[]},{"make":"BENTLEY","model":"BROOKLANDS","year_from":2009,"year_to":2010,"match":"exact","vehicle_ids":["2009_bentley_brooklands","2010_bentley_brooklands"]},{"make":"BENTLEY","model":"CONTINENTAL","year_from":2003,"year_to":2019,"match":"exact","vehicle_ids":["2003_bentley_continental","2004_bentley_continental","2005_bentley_continental","2006_bentley_continental","2007_bentley_continental","2008_bentley_continental","2009_bentley_continental","2010_bentley_continental","2011_bentley_continental","2012_bentley_continental","2013_bentley_continental","2014_bentley_continental","2015_bentley_continental","2016_bentley_continental","2017_bentley_continental","2018_bentley_continental","2019_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL 2 DOOR","year_from":2007,"year_to":2009,"match":"base","vehicle_ids":["2007_bentley_continental","2008_bentley_continental","2009_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL 4 DOOR","year_from":2007,"year_to":2009,"match":"base","vehicle_ids":["2007_bentley_continental","2008_bentley_continental","2009_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL CABRIO","year_from":2007,"year_to":2010,"match":"base","vehicle_ids":["2007_bentley_continental","2008_bentley_continental","2009_bentley_continental","2010_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL CONVERTIBLE","year_from":2007,"year_to":2018,"match":"base","vehicle_ids":["2007_bentley_continental","2008_bentley_continental","2009_bentley_continental","2010_bentley_continental","2011_bentley_continental","2012_bentley_continental","2013_bentley_continental","2014_bentley_continental","2015_bentley_continental","2016_bentley_continental","2017_bentley_continental","2018_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL FLYING SPUR","year_from":2004,"year_to":2018,"match":"base","vehicle_ids":["2004_bentley_continental","2005_bentley_continental","2006_bentley_continental","2007_bentley_continental","2008_bentley_continental","2009_bentley_continental","2010_bentley_continental","2011_bentley_continental","2012_bentley_continental","2013_bentley_continental","2014_bentley_continental","2015_bentley_continental","2016_bentley_continental","2017_bentley_continental","2018_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL FS SPEED","year_from":2009,"year_to":2009,"match":"base","vehicle_ids":["2009_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT","year_from":2004,"year_to":2021,"match":"base","vehicle_ids":["2004_bentley_continental","2005_bentley_continental","2006_bentley_continental","2007_bentley_continental","2008_bentley_continental","2009_bentley_continental","2010_bentley_continental","2011_bentley_continental","2012_bentley_continental","2013_bentley_continental","2014_bentley_continental","2015_bentley_continental","2016_bentley_continental","2017_bentley_continental","2018_bentley_continental","2019_bentley_continental","2020_bentley_continental","2021_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT 2 DOOR","year_from":2007,"year_to":2007,"match":"base","vehicle_ids":["2007_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT 4 DOOR","year_from":2007,"year_to":2007,"match":"base","vehicle_ids":["2007_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT CABRIO","year_from":2004,"year_to":2017,"match":"base","vehicle_ids":["2004_bentley_continental","2005_bentley_continental","2006_bentley_continental","2007_bentley_continental","2008_bentley_continental","2009_bentley_continental","2010_bentley_continental","2011_bentley_continental","2012_bentley_continental","2013_bentley_continental","2014_bentley_continental","2015_bentley_continental","2016_bentley_continental","2017_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT CABRIO","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_bentley_continental","2020_bentley_continental","2021_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT SPEED","year_from":2004,"year_to":2008,"match":"base","vehicle_ids":["2004_bentley_continental","2005_bentley_continental","2006_bentley_continental","2007_bentley_continental","2008_bentley_continental"]},{"make":"BENTLEY","model":"FLYING SPUR","year_from":2005,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"BENTLEY","model":"FLYING SPUR","year_from":2014,"year_to":2019,"match":"exact","vehicle_ids":["2014_bentley_flying-spur","2015_bentley_flying-spur","2016_bentley_flying-spur","2017_bentley_flying-spur","2018_bentley_flying-spur","2019_bentley_flying-spur"]},{"make":"BENTLEY","model":"MULSANNE","year_from":2011,"year_to":2020,"match":"exact","vehicle_ids":["2011_bentley_mulsanne","2012_bentley_mulsanne","2013_bentley_mulsanne","2014_bentley_mulsanne","2015_bentley_mulsanne","2016_bentley_mulsanne","2017_bentley_mulsanne","2018_bentley_mulsanne","2019_bentley_mulsanne","2020_bentley_mulsanne"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}