{"nhtsa_id":10169898,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-01-07","date":"2019-12-20","document_id":"TSB 19-2390","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; SEATS","mfr_system":null,"summary":"Some 2015-2019 F-150, 2015-2020 Explorer, 2017-2019 F-Super Duty, 2017-2020 Continental, 2018-2020 Expedition/Navigator, 2016-2018 MKX, 2019-2020 Nautilus, 2020 Aviator/Corsair and 2013-2020 MKZ vehicles equipped with multi-contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10169898-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10169898-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10169898","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"seats","name":"Seats","parent":null}],"codes":["B1471","U024B","U024C"],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2015,"year_to":2019,"match":"exact","vehicle_ids":["2015_ford_explorer","2016_ford_explorer","2017_ford_explorer","2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2015,"year_to":2019,"match":"exact","vehicle_ids":["2015_ford_f-150","2016_ford_f-150","2017_ford_f-150","2018_ford_f-150","2019_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_f-250","2018_ford_f-250","2019_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_f-350","2018_ford_f-350","2019_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_f-450","2018_ford_f-450","2019_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_f-550","2018_ford_f-550","2019_ford_f-550"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_aviator"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_lincoln_corsair"]},{"make":"LINCOLN","model":"MKX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_lincoln_mkx","2017_lincoln_mkx","2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2013,"year_to":2020,"match":"exact","vehicle_ids":["2013_lincoln_mkz","2014_lincoln_mkz","2015_lincoln_mkz","2016_lincoln_mkz","2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}