{"nhtsa_id":10169791,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2020-01-09","date":"2019-12-02","document_id":"2057841/1","mfr_campaign":null,"replaces":null,"component":"VISIBILITY","mfr_system":null,"summary":"Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged NOTE: The instructions MUST be followed to help the retailer clarify if the windscreen should be replaced under manufacturers warranty (Stress crack) or Customer pay/insurance (external influence damage) Measure: Identification In the event the windscreen is identified as cracked/damaged it is imperative the inspector of the cracked/damaged screen can determine if the crack was caused by external influences (stone chips) OR the screen is cracked/damaged due to a stress crack","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10169791-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10169791-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10169791","components":[{"id":"visibility","name":"Glass, wipers and mirrors","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"BENTLEY","model":"BENTAYGA","year_from":2016,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"BENTLEY","model":"BENTAYGA","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_bentley_bentayga","2018_bentley_bentayga","2019_bentley_bentayga","2020_bentley_bentayga"]},{"make":"BENTLEY","model":"BENTLEY","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]},{"make":"BENTLEY","model":"CONTINENTAL","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_bentley_continental","2017_bentley_continental","2018_bentley_continental","2019_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL CONVERTIBLE","year_from":2016,"year_to":2018,"match":"base","vehicle_ids":["2016_bentley_continental","2017_bentley_continental","2018_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL FLYING SPUR","year_from":2016,"year_to":2018,"match":"base","vehicle_ids":["2016_bentley_continental","2017_bentley_continental","2018_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT","year_from":2016,"year_to":2021,"match":"base","vehicle_ids":["2016_bentley_continental","2017_bentley_continental","2018_bentley_continental","2019_bentley_continental","2020_bentley_continental","2021_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT CABRIO","year_from":2016,"year_to":2017,"match":"base","vehicle_ids":["2016_bentley_continental","2017_bentley_continental"]},{"make":"BENTLEY","model":"CONTINENTAL GT CABRIO","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_bentley_continental","2020_bentley_continental","2021_bentley_continental"]},{"make":"BENTLEY","model":"FLYING SPUR","year_from":2016,"year_to":2020,"match":"exact","vehicle_ids":["2016_bentley_flying-spur","2017_bentley_flying-spur","2018_bentley_flying-spur","2019_bentley_flying-spur","2020_bentley_flying-spur"]},{"make":"BENTLEY","model":"MULSANNE","year_from":2016,"year_to":2020,"match":"exact","vehicle_ids":["2016_bentley_mulsanne","2017_bentley_mulsanne","2018_bentley_mulsanne","2019_bentley_mulsanne","2020_bentley_mulsanne"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}