{"nhtsa_id":10168890,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-12-06","date":"2019-11-07","document_id":"ITB19-036","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; LATCHES/LOCKS/LINKAGES:DOORS:LATCH; ELECTRICAL SYSTEM","mfr_system":null,"summary":"2019-2020 QX60; PUSH BUTTON IGNITION AND DOOR REQUEST SWITCHES INOPERATIVE IF YOU CONFIRM All of the conditions listed below are occurring on an Applied Vehicle with the Intelligent Key within range. • - The doors will not lock/unlock when the request switch on an exterior door handle is pressed. • - The doors will lock/unlock when the respective buttons are pressed on the Intelligent Key. • - The engine will not start when the ignition switch is pressed while depressing the brake. • - The engine will start when pressing the Remote Engine Start (RES) button on the Intelligent Key. • - The engine will start when pressing the ignition switch while holding the Intelligent Key in front of it. ACTION Replace the BCM. • - Refer to the Electronic Service Manual (ESM) for the procedure to replace the BCM: ELECTRICAL & POWER CONTROL > BODY CONTROL SYSTEM > BCM > REMOVAL AND INSTALLATION > BCM (BODY CONTROL MODULE)","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10168890-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10168890-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10168890","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"latches-locks","name":"Latches and locks","parent":null},{"id":"door-latch","name":"Door latch","parent":"latches-locks"}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"QX60","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_infiniti_qx60","2020_infiniti_qx60"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}