{"nhtsa_id":10168794,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-12-05","date":"2019-11-08","document_id":"SSM 48316","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10168794-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10168794-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10168794","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ECOSPORT","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_ford_ecosport","2019_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_ford_escape","2018_ford_escape","2019_ford_escape"]},{"make":"FORD","model":"EXPLORER","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_ford_f-150","2018_ford_f-150","2019_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_ford_f-550"]},{"make":"FORD","model":"FIESTA","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_fiesta"]},{"make":"FORD","model":"FUSION","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_ford_mustang","2019_ford_mustang"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_transit-connect"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_lincoln_continental","2019_lincoln_continental"]},{"make":"LINCOLN","model":"MKC","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_lincoln_mkc","2019_lincoln_mkc"]},{"make":"LINCOLN","model":"MKX","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_lincoln_mkz","2019_lincoln_mkz"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}