{"nhtsa_id":10168637,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-12-03","date":"2019-11-18","document_id":"15-251-19R","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; EQUIPMENT","mfr_system":null,"summary":"\"This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur: • When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. • The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. • The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM.\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10168637-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10168637-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10168637","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":["B2A16"],"topics":[],"vehicles":[{"make":"SUBARU","model":"ASCENT","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_subaru_ascent","2020_subaru_ascent"]},{"make":"SUBARU","model":"CROSSTREK","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_subaru_crosstrek","2020_subaru_crosstrek"]},{"make":"SUBARU","model":"FORESTER","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_subaru_forester","2020_subaru_forester"]},{"make":"SUBARU","model":"IMPREZA","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_subaru_impreza","2020_subaru_impreza"]},{"make":"SUBARU","model":"LEGACY","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_subaru_legacy"]},{"make":"SUBARU","model":"OUTBACK","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_subaru_outback"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}