{"nhtsa_id":10168382,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-12-02","date":"2019-10-11","document_id":"9004144","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"RADIO, MULTI Media For RA3 and RA4 8.4? radio concern of reoccurring update request pop-up on each key cycle after a radio FOTA (Firmware Update Over the Air) has been completed, please DO NOT replace the radio. To recover the radio, 12v power needs to be disconnect from the radio to clear radio memory either by removal of the radio fuse or preforming a battery disconnect. Note: Fuse removal is the preferred method. The radio needs to be disconnected from power long enough to clear memory and discharge the Capacitance within the radio. Please refer to the latest in diagnostics for further information.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10168382-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10168382-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10168382","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"200","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_chrysler_200","2016_chrysler_200","2017_chrysler_200"]},{"make":"CHRYSLER","model":"300","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_chrysler_300","2016_chrysler_300","2017_chrysler_300"]},{"make":"DODGE","model":"CHALLENGER","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_dodge_challenger","2016_dodge_challenger","2017_dodge_challenger"]},{"make":"DODGE","model":"CHARGER","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_dodge_charger","2016_dodge_charger","2017_dodge_charger"]},{"make":"DODGE","model":"DURANGO","year_from":2014,"year_to":2017,"match":"exact","vehicle_ids":["2014_dodge_durango","2015_dodge_durango","2016_dodge_durango","2017_dodge_durango"]},{"make":"DODGE","model":"VIPER","year_from":2014,"year_to":2015,"match":"exact","vehicle_ids":["2014_dodge_viper","2015_dodge_viper"]},{"make":"DODGE","model":"VIPER COUPE","year_from":2016,"year_to":2017,"match":"base","vehicle_ids":["2016_dodge_viper","2017_dodge_viper"]},{"make":"FIAT","model":"500L","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_fiat_500l","2015_fiat_500l","2016_fiat_500l"]},{"make":"JEEP","model":"CHEROKEE","year_from":2014,"year_to":2017,"match":"exact","vehicle_ids":["2014_jeep_cherokee","2015_jeep_cherokee","2016_jeep_cherokee","2017_jeep_cherokee"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2014,"year_to":2017,"match":"exact","vehicle_ids":["2014_jeep_grand-cherokee","2015_jeep_grand-cherokee","2016_jeep_grand-cherokee","2017_jeep_grand-cherokee"]},{"make":"RAM","model":"1500","year_from":2013,"year_to":2017,"match":"exact","vehicle_ids":["2013_ram_1500","2014_ram_1500","2015_ram_1500","2016_ram_1500","2017_ram_1500"]},{"make":"RAM","model":"2500","year_from":2013,"year_to":2017,"match":"exact","vehicle_ids":["2013_ram_2500","2014_ram_2500","2015_ram_2500","2016_ram_2500","2017_ram_2500"]},{"make":"RAM","model":"3500","year_from":2013,"year_to":2017,"match":"exact","vehicle_ids":["2013_ram_3500","2014_ram_3500","2015_ram_3500","2016_ram_3500","2017_ram_3500"]},{"make":"RAM","model":"4500","year_from":2013,"year_to":2017,"match":"exact","vehicle_ids":["2013_ram_4500","2014_ram_4500","2015_ram_4500","2016_ram_4500","2017_ram_4500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}