{"nhtsa_id":10167812,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-11-18","date":"2016-12-08","document_id":"TJ31938.2.0-2016","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL","mfr_system":null,"summary":"This is a Technical Journal: If the vehicle is turned off and restarted again within 1-10 minutes, the P-SIM may not be working. ?No connection to service? will then be shown in the Download Center. When this symptom occurs, it will not be possible to download or upgrade any in-car Apps via the Car Modem P-SIM connection to internet. This symptom may occur after an Upgrade or Reload of the TEM done after week 27, 2016. Service: To temporarily fix this issue, the previous TEM software version may installed by downloading SP 31494965 to establish functional P-SIM communication. After loading the software with VIDA, make sure Auto Time is selected in the Settings menu, drive the car outside and wait for the clock to update. Then shut the car off, close and lock the doors. After 3 minutes, re-start the car and attempt to make a connection with the Car Modem.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10167812-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10167812-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10167812","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"VOLVO","model":"XC90","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_volvo_xc90"]},{"make":"VOLVO","model":"XC90H","year_from":2016,"year_to":2016,"match":"base","vehicle_ids":["2016_volvo_xc90"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}