{"nhtsa_id":10167092,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-11-04","date":"2014-04-09","document_id":"LI82.85-P-058185","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY","mfr_system":null,"summary":"Intermittently after the COMAND Online (A40/3) or Audio 20 (A2) control unit has booted up, the Audio/COMAND display (A40/8) may show the fault message \"Anti-theft protection activated. Please visit your Mercedes-Benz workshop\" (see attachment for examples). The fault code 9561 \"The PIN for the anti-theft protection is incorrect or absent\" is logged in the quick test of XENTRY Diagnostics in the COMAND Online (A40/3) or Audio 20 (A2) control unit. When the complaint is active, the COMAND Online (A40/3) or Audio 20 (A2) control unit cannot be operated.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10167092-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10167092-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10167092","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"MERCEDES-BENZ","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}