{"nhtsa_id":10167031,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-11-04","date":"2014-02-21","document_id":"LI82.85-P-053600","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY","mfr_system":null,"summary":"The COMAND control unit (A40/3) exhibits one or more of the following problems: ? The COMAND control unit (A40/3) starts, can be operated and then switches itself off again. This procedure can be repeated continuously (cyclical reset). The period of time in which the COMAND control unit (A40/3) performs this cyclical reset can vary from just a few seconds to several minutes. ? The COMAND control unit (A40/3) cannot be operated using the buttons or via the Audio/COMAND control panel (A40/9). Audio may also no longer be available. ? During operation, the Audio/COMAND display control unit (A40/8) switches itself off and then on again. This procedure can be repeated continuously. ? No communication can be set up between Xentry Diagnostics and the COMAND control unit (A40/3). The COMAND control unit (A40/3) does not appear in the quick test of Xentry Diagnostics. Note: These complaints occur mostly with media connected/inserted (e.g. CD, DVD, USB, SD card, mobile phone, iPod or iPad).","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10167031-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10167031-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10167031","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"MERCEDES-BENZ","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}