{"nhtsa_id":10166588,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-10-28","date":"2019-08-21","document_id":"08-084-19","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-Y7, on JL vehicles only). Ghost Touch, features, modes and App?s changing, without drivers input. Speaker pop noise when using Bluetooth device. When vehicle is first started the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-Y7) JL only. Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or AndroidAuto® Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. PIN clear and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. The radio screen shows messages ?Software Update? or ?Reinsert USB Device? and displays that screen in a continuous loop.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10166588-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10166588-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10166588","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"PACIFICA","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_chrysler_pacifica"]},{"make":"DODGE","model":"CHALLENGER","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_dodge_challenger"]},{"make":"DODGE","model":"CHARGER","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_dodge_charger"]},{"make":"DODGE","model":"DURANGO","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_dodge_durango"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_jeep_grand-cherokee"]},{"make":"JEEP","model":"WRANGLER","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_jeep_wrangler"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}