{"nhtsa_id":10166585,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-10-28","date":"2019-08-16","document_id":"08-003-19 REV. B","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; BACK OVER PREVENTION","mfr_system":null,"summary":"Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following:Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth device. When vehicle is first start the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Audio distortion (KL vehicles). Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or Android Auto Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. Personal Identification Number (PIN) clears and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. Intermittently requires an anti-theft code to be entered. Software update also includes software enhancement.SXM sound and behavior improvements.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10166585-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10166585-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10166585","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"PACIFICA","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_chrysler_pacifica"]},{"make":"DODGE","model":"CHALLENGER","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_dodge_challenger"]},{"make":"DODGE","model":"CHARGER","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_dodge_charger"]},{"make":"DODGE","model":"DURANGO","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_dodge_durango"]},{"make":"JEEP","model":"CHEROKEE","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_jeep_cherokee"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_jeep_grand-cherokee"]},{"make":"JEEP","model":"WRANGLER","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_jeep_wrangler"]},{"make":"RAM","model":"1500","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ram_1500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}