{"nhtsa_id":10166539,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-10-28","date":"2019-08-07","document_id":"9004114","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION","mfr_system":null,"summary":"CAMERA, Surround View Customer's complaining that their surround view camera image is blurry (sales code XAK) please contact, Sam Tkac at (248) 821-7819 or Bing Guo at (248) 500-7355 If no response in 15 minutes, proceed with repair. 1. Take a camera image picture on the radio screen and compare to the image of other cameras in the vehicle 2. Verify that the camera is clean, with no scratch or damage on the lens, no moisture or foreign material inside the camera 3. Disconnect and reconnect the camera 4. Swap the blurry camera with a known good camera, (or install the camera in a different position) 5. Verify / update radio software and perform a WiTech ECU reset","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10166539-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10166539-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10166539","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"RAM","model":"1500","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ram_1500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}