{"nhtsa_id":10165709,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-10-04","date":"2019-09-27","document_id":"TSB 19-2293","mfr_campaign":null,"replaces":null,"component":"SEATS:FRONT ASSEMBLY:POWER ADJUST; SEATS","mfr_system":null,"summary":"Some 2015-2019 F-150/Explorer, 2017-2019 F-Super Duty/Continental, 2018-2019 Expedition/Navigator, 2016-2018 MKX, 2019 Nautilus, and 2013-2019 MKZ vehicles equipped with Multi-Contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10165709-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10165709-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10165709","components":[{"id":"seats","name":"Seats","parent":null}],"codes":["B1471","U024B","U024C"],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2015,"year_to":2019,"match":"exact","vehicle_ids":["2015_ford_explorer","2016_ford_explorer","2017_ford_explorer","2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2015,"year_to":2019,"match":"exact","vehicle_ids":["2015_ford_f-150","2016_ford_f-150","2017_ford_f-150","2018_ford_f-150","2019_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_f-250","2018_ford_f-250","2019_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_f-350","2018_ford_f-350","2019_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_f-450","2018_ford_f-450","2019_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_ford_f-550","2018_ford_f-550","2019_ford_f-550"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_lincoln_continental","2018_lincoln_continental","2019_lincoln_continental"]},{"make":"LINCOLN","model":"MKX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_lincoln_mkx","2017_lincoln_mkx","2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2013,"year_to":2019,"match":"exact","vehicle_ids":["2013_lincoln_mkz","2014_lincoln_mkz","2015_lincoln_mkz","2016_lincoln_mkz","2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}