{"nhtsa_id":10164795,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-09-16","date":"2019-08-20","document_id":"M1498","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION","mfr_system":null,"summary":"SERVICE BULLETIN M1498: 2020 MODELS WITH H-D CONNECT OR RDRS - INITIAL CARE PROGRAM. PURPOSE: This program is to monitor Harley-Davidson quality delivered to the customers. Harley-Davidson Technical Service is providing an Initial Care Program for vehicles equipped with H-D Connect or RDRS (Reflex defensive rider systems). The goal is to provide a rapid resolution that will enable service to have the customer back on the road within 72 h. Duration of Program: August 20, 2019 through November 20, 2019.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10164795-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10164795-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10164795","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"HARLEY-DAVIDSON","model":"FLHR","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLHRXS","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLHT","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLHTK","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLHX","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLHXS","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLRT","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLTRX","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLTRXS","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}