{"nhtsa_id":10164597,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-09-09","date":"2019-08-16","document_id":"SSM 48138","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL","mfr_system":null,"summary":"Some 2019 Mustang GT350 vehicles built on 1-Feb-2019 and through 31May2019 may exhibit a condition where they arrive at the dealer as a new vehicle with the instrument panel cluster (IPC) displaying \"FACTORY MODE CONTACT DEALER.\" Be aware that factory mode is different than transport mode, and requires a different procedure to deactivate it. Refer to Workshop Manual (WSM), Section 419-10 for instructions on how to deactivate factory mode.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10164597-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10164597-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10164597","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"instrument-cluster","name":"Instrument cluster","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"MUSTANG","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_mustang"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}