{"nhtsa_id":10164508,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-09-06","date":"2019-08-09","document_id":"SSM 48130","mfr_campaign":null,"replaces":null,"component":"VISIBILITY:GLASS, SIDE/REAR; VISIBILITY","mfr_system":null,"summary":"Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10164508-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10164508-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10164508","components":[{"id":"visibility","name":"Glass, wipers and mirrors","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2013,"year_to":2018,"match":"exact","vehicle_ids":["2013_ford_c-max","2014_ford_c-max","2015_ford_c-max","2016_ford_c-max","2017_ford_c-max","2018_ford_c-max"]},{"make":"FORD","model":"C-MAX ENERGI","year_from":2013,"year_to":2017,"match":"base","vehicle_ids":["2013_ford_c-max","2014_ford_c-max","2015_ford_c-max","2016_ford_c-max","2017_ford_c-max"]},{"make":"FORD","model":"CROWN 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The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}