{"nhtsa_id":10163464,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-08-05","date":"2017-09-13","document_id":"TJ30962 2 0-2017","mfr_campaign":null,"replaces":null,"component":"SEATS","mfr_system":null,"summary":"VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Front seat back uneven , lumbar support loose REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 30962 Technical Service PARTNER : ISSUE DATE : STATUS DATE : 3 US 7510 Volvo Cars North America 2015 - 12 - 07 2015 - 12 - 23 FUNC GROUP : FUNC DESC : 8524 Backrest cushion Page 1 of 9 Attachment File Name File Size TJ 30962 . pdf 3.7335 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 256 2016 - 2016 0000561 - 0999999 201505 - 999952 CSC Customer Symptom Codes Code Description S1 Seat upholstery / padding / Loose , poor fit , warped , wrinkled or soft / hard VST Operation Number VST Operation Number Description 98561 - 2 Lumbar support adjust acc . to TJ30962 DTC Diagnostic Trouble Codes ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 30962 Text DESCRIPTION : If a front seat back looks uneven when the lumbar support is used , the lumbar support may be loose . VEHICLE REPORT : Yes , please submit a Vehicle Report if the service solution described in this TJ has no effect . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 8524 . SERVICE : Use strip clamp 983750 to fasten the steel reinforcement in the foam to the hooks . Do this on both front seats . Follow attached repair method . To view TJ attachment continue to next page . This TJ has one attachment . Page 2 of 9 2015 - 12 - 23 Volvo Car Customer Service TJ 30962 Page 1 ( 7 ) Title Front seat Action Product fix Operation number : 98561 - 2 Issue Date Reason 1 2015 - 12 First issue Affected vehicles Model year Model 2016 XC90 ( 16 - ) Materials Materials Qty . Part No . Notes Strip clamp 4.0","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10163464-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10163464-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10163464","components":[{"id":"seats","name":"Seats","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"VOLVO","model":"XC90","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_volvo_xc90"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}