{"nhtsa_id":10163386,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-08-02","date":"2019-07-29","document_id":"09-030-19-3598","mfr_campaign":null,"replaces":null,"component":"STRUCTURE; STRUCTURE:BODY:HATCHBACK/LIFTGATE","mfr_system":null,"summary":"Some vehicles may exhibit a squeak noise when opening and/or closing the liftgate. This concern only occurs on vehicles where the liftgate stay damper recall (9916H) was previously performed. Some of the liftgate stay damper rods used for the recall were chrome-plated, which is smooth and may cause a shortage of oil film to the stay damper rod. The squeak noise occurs due to the friction between the gas sealing and the damper rod when opening and/or closing the liftgate.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10163386-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10163386-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10163386","components":[{"id":"structure-body","name":"Body and frame","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2013,"year_to":2016,"match":"exact","vehicle_ids":["2013_mazda_cx-5","2014_mazda_cx-5","2015_mazda_cx-5","2016_mazda_cx-5"]},{"make":"MAZDA","model":"MAZDA5","year_from":2012,"year_to":2015,"match":"exact","vehicle_ids":["2012_mazda_mazda5","2013_mazda_mazda5","2014_mazda_mazda5","2015_mazda_mazda5"]},{"make":"MAZDA","model":"MAZDA5","year_from":2016,"year_to":2017,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}