{"nhtsa_id":10162064,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-07-03","date":"2019-06-07","document_id":"TSB 19-2186","mfr_campaign":null,"replaces":null,"component":"VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; VISIBILITY:GLASS, SIDE/REAR","mfr_system":null,"summary":"Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10162064-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2019/MC-10162064-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10162064","components":[{"id":"visibility","name":"Glass, wipers and mirrors","parent":null},{"id":"power-window","name":"Power windows","parent":"visibility"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2011,"year_to":2015,"match":"exact","vehicle_ids":["2011_ford_explorer","2012_ford_explorer","2013_ford_explorer","2014_ford_explorer","2015_ford_explorer"]},{"make":"FORD","model":"POLICE INTERCEPTOR UTILIT","year_from":2011,"year_to":2015,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}