{"nhtsa_id":10156032,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-04-01","date":"2013-11-13","document_id":"VWC-13-14","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL","mfr_system":null,"summary":"Warranty Information (Warranty Audits): This document informs that a new audit process on January 1, 2014. In this new audit process, all dealerships will undergo an audit regardless of warranty expense, customer satisfaction scores, or any other performance indicator. Prior to the audit, a Warranty Field Manager will notify the dealership of the timing and other details for the audit.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10156032-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10156032-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10156032","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"VOLKSWAGEN","model":"VOLKSWAGEN","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}