{"nhtsa_id":10154138,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-03-04","date":"2018-12-05","document_id":"MT-002-18","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging. The concerns may include: Blank Screen and/or No Audio Sound, Phone will not charge.Blank Screen and/or No Audio Sound These concerns may be caused by:The MAZDA CONNECT system has reached its capacity limits when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and also connected to the USB port.The MAZDA CONNECT system has reached its capacity limits when the customer's USB device capacity exceeds 16 GB (e.g. 64 GB iPhone X). The MAZDA CONNECT system USB port capacity is 16 GB (FAT32).Mazda recommends not to connect any devices to the USB port when streaming music with audio source aha/Pandora/Stitcher/Bluetooth®. When streaming music with audio source aha/Pandora/Stitcher/Bluetooth® (without USB connection), the Connectivity Master Unit (CMU) is able to process Bluetooth® digital data (A) and output audio sound and display Bluetooth® audio information. If the same device is connected to the USB port for charging, the CMU processes both Bluetooth® digital data (A) and USB digital data (B) from the same device at the same time. In this case, CMU resources may be exceeded, causing a Blank Screen and/or No Audio Sound.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10154138-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10154138-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10154138","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"!MX-5","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_mazda_mx-5"]},{"make":"MAZDA","model":"CX-3","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_mazda_cx-3","2017_mazda_cx-3","2018_mazda_cx-3","2019_mazda_cx-3"]},{"make":"MAZDA","model":"CX-5","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_mazda_cx-5","2017_mazda_cx-5","2018_mazda_cx-5","2019_mazda_cx-5"]},{"make":"MAZDA","model":"CX-9","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_mazda_cx-9","2017_mazda_cx-9","2018_mazda_cx-9","2019_mazda_cx-9"]},{"make":"MAZDA","model":"MAZDA3","year_from":2014,"year_to":2018,"match":"exact","vehicle_ids":["2014_mazda_mazda3","2015_mazda_mazda3","2016_mazda_mazda3","2017_mazda_mazda3","2018_mazda_mazda3"]},{"make":"MAZDA","model":"MAZDA6","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_mazda_mazda6","2017_mazda_mazda6","2018_mazda_mazda6"]},{"make":"MAZDA","model":"MX-5","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_mazda_mx-5","2017_mazda_mx-5","2018_mazda_mx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}