{"nhtsa_id":10153547,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2019-02-25","date":"2018-12-02","document_id":"ITB18-041","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.","mfr_system":null,"summary":"2019 QX50; AUDIO SYSTEM WILL NOT TURN ON AND/OR SCREENS FREEZE UP AFTER HANGING UP A PHONE CALL IF YOU CONFIRM There is no audio, and the audio controls do not turn the radio/audio ON. and/or Both screens freeze up after hanging up a phone call. - The phone call was initiated with Voice Recognition while the phone menu was displayed on the upper screen. NOTE: These conditions can be temporarily resolved by pressing and holding down the Volume/Audio ON/OFF button for 5-10 seconds. ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on. - Confirmation is determined by comparing the DCU part number with those listed in Table A on page 4. 2. If this bulletin applies, update the DCU software. - See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10153547-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10153547-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10153547","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"QX50","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_infiniti_qx50"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}