{"nhtsa_id":10150599,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-12-10","date":"2015-06-12","document_id":"68238619A","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; EQUIPMENT","mfr_system":null,"summary":"Harman RA3 & RA4 (8.4?) Radios Before replacing a RA3 or RA4 radio for symptoms of a locked screen or black screen, please contact David Clemons at cell (248) 470-8471 or Jasneet Sidhu at cell (248) 462-9127. ~ IMPORTANT ?Do not perform an ignition cycle, clear codes, or reset the radio before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. If a response is not received within 15 minutes, then proceed with the necessary repair.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10150599-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10150599-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10150599","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"CHRYSLER","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]},{"make":"CHRYSLER","model":"CHRYSLER TRUCK","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}