{"nhtsa_id":10149768,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-12-03","date":"2018-09-20","document_id":"SSM 47533","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"Some 2018 Explorer, Expedition, F150 excluding Raptor fleet vehicles equipped with a telematics control unit (TCU) may exhibit incomplete Ford Telematics service subscription activation, inability to remotely interface with a vehicle, and/or not receiving fleet alerts. Reprogram the TCU using the appropriate Ford scan tool at the latest software level. Fleet vehicle and TCU type can be identified in the Vehicle Information section of OASIS. TCU will be listed as 4G SYNC Connect. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10149768-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10149768-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10149768","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ford_f-150"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}