{"nhtsa_id":10149460,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-11-26","date":"2013-02-01","document_id":"840313","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"\"Roadside Assistance and BMW Online Services Inoperative After Programming. Roadside Assistance and BMW Online services are inoperative after programming the vehicle with ISTA/P 2.48 or higher. The symptoms are as follows: * BMW Online - No network available when selected * Roadside Assistance - When selected, a message stating \"Service not enabled or contract expired\" is displayed. Also, \"Start service\" is grayed out and cannot be selected. CAUSE Software error in the CIC (Car Information Computer)\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10149460-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10149460-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10149460","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"BMW","model":"1 SERIES","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"1 SERIES M","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"128I","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_bmw_128i","2009_bmw_128i","2010_bmw_128i","2011_bmw_128i"]},{"make":"BMW","model":"128I US","year_from":2009,"year_to":2009,"match":"base","vehicle_ids":["2009_bmw_128i"]},{"make":"BMW","model":"128I US","year_from":2011,"year_to":2011,"match":"base","vehicle_ids":["2011_bmw_128i"]},{"make":"BMW","model":"135I","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_bmw_135i","2009_bmw_135i","2010_bmw_135i","2011_bmw_135i"]},{"make":"BMW","model":"135I US","year_from":2011,"year_to":2011,"match":"base","vehicle_ids":["2011_bmw_135i"]},{"make":"BMW","model":"328","year_from":2008,"year_to":2010,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"328I","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_bmw_328i","2009_bmw_328i","2010_bmw_328i","2011_bmw_328i"]},{"make":"BMW","model":"328XI","year_from":2008,"year_to":2008,"match":"exact","vehicle_ids":["2008_bmw_328xi"]},{"make":"BMW","model":"328XI","year_from":2009,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"335","year_from":2008,"year_to":2010,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"335D","year_from":2009,"year_to":2011,"match":"exact","vehicle_ids":["2009_bmw_335d","2010_bmw_335d","2011_bmw_335d"]},{"make":"BMW","model":"335I","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_bmw_335i","2009_bmw_335i","2010_bmw_335i","2011_bmw_335i"]},{"make":"BMW","model":"335I US","year_from":2011,"year_to":2011,"match":"base","vehicle_ids":["2011_bmw_335i"]},{"make":"BMW","model":"335IS","year_from":2011,"year_to":2011,"match":"exact","vehicle_ids":["2011_bmw_335is"]},{"make":"BMW","model":"335XI","year_from":2008,"year_to":2008,"match":"exact","vehicle_ids":["2008_bmw_335xi"]},{"make":"BMW","model":"335XI","year_from":2009,"year_to":2010,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"M3","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_bmw_m3","2009_bmw_m3","2010_bmw_m3","2011_bmw_m3"]},{"make":"BMW","model":"M3 US","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"Z4","year_from":2009,"year_to":2011,"match":"exact","vehicle_ids":["2009_bmw_z4","2010_bmw_z4","2011_bmw_z4"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}