{"nhtsa_id":10148215,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-11-13","date":"2014-08-01","document_id":"011314","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY","mfr_system":null,"summary":"BMW Customer-Focused Satisfaction (CFS) Program. Based on customer feedback, BMW has determined that during the first three years of service, some vehicles may require specific additional service work. BMW of North America, LLC (\"BMW NA\") is pleased to announce the Customer-Focused Satisfaction (CFS) Program. This new program's procedure will be available for your center to address these customers' concerns, starting with claim repair dates on or after September 1, 2014. As part of our pledge to deliver the ultimate BMW driving experience, for the above-referenced BMW vehicles, we developed this program to increase our customers' satisfaction by helping to prevent unexpected repair visits.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10148215-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10148215-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10148215","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"BMW","model":"1 SERIES M","year_from":2012,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"525D XDRIVE","year_from":2014,"year_to":2014,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"528I","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_bmw_528i","2013_bmw_528i","2014_bmw_528i"]},{"make":"BMW","model":"535D","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_bmw_535d"]},{"make":"BMW","model":"535I","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_bmw_535i","2013_bmw_535i","2014_bmw_535i"]},{"make":"BMW","model":"535I GRAN TURISMO","year_from":2012,"year_to":2012,"match":"base","vehicle_ids":["2012_bmw_535i"]},{"make":"BMW","model":"550I","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_bmw_550i","2013_bmw_550i","2014_bmw_550i"]},{"make":"BMW","model":"550I GRAN TURISMO","year_from":2012,"year_to":2012,"match":"base","vehicle_ids":["2012_bmw_550i"]},{"make":"BMW","model":"740I","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_bmw_740i","2013_bmw_740i","2014_bmw_740i"]},{"make":"BMW","model":"740LI","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_bmw_740li","2013_bmw_740li","2014_bmw_740li"]},{"make":"BMW","model":"750I","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_bmw_750i","2013_bmw_750i","2014_bmw_750i"]},{"make":"BMW","model":"750LI","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_bmw_750li","2013_bmw_750li","2014_bmw_750li"]},{"make":"BMW","model":"760LI","year_from":2012,"year_to":2012,"match":"exact","vehicle_ids":["2012_bmw_760li"]},{"make":"BMW","model":"760LI","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_bmw_760li"]},{"make":"BMW","model":"ACTIVE HYBRID 3","year_from":2012,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"ACTIVE HYBRID 5","year_from":2012,"year_to":2013,"match":"exact","vehicle_ids":["2012_bmw_activehybrid-5","2013_bmw_activehybrid-5"]},{"make":"BMW","model":"ACTIVE HYBRID 7","year_from":2012,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"BMW","model":"ACTIVE HYBRID 7","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_bmw_activehybrid-7"]},{"make":"BMW","model":"M5","year_from":2013,"year_to":2014,"match":"exact","vehicle_ids":["2013_bmw_m5","2014_bmw_m5"]},{"make":"BMW","model":"X3","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_bmw_x3","2013_bmw_x3","2014_bmw_x3"]},{"make":"BMW","model":"X5","year_from":2012,"year_to":2013,"match":"exact","vehicle_ids":["2012_bmw_x5","2013_bmw_x5"]},{"make":"BMW","model":"X5 M","year_from":2012,"year_to":2012,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}