{"nhtsa_id":10147903,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-11-13","date":"2015-12-01","document_id":"M010914","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT","mfr_system":null,"summary":"\"MINI Motorer Obsession: Non-Repair \"\"Motorer\"\" Goodwill Initiative. INFORMATION When a customer is inconvenienced by an unexpected warranty-related service visit during the first 12 months of ownership, it not only affects the MINI brand, it also affects your dealer. MINI USA continues to provide you with the opportunity to use non-repair goodwill to help build loyalty to your dealer and to the MINI brand. To assist you in handling these situations, the MINI Motorer Obsession program offers you unique opportunities to truly impress your customers and create a significant moment in their MINI ownership experience. During the first 12 months of ownership, for eligible new MINI vehicles, please use the Motorer Obsession program to provide any of the following: 1. Dinner, flowers, vehicle detailing service, a \"\"reunite\"\" flat bed service, or anything necessary to show our customers how we appreciate them; and/or 2. MINI Motoring Gear; and/or 3. Accessories for Motorers The goal is to simply exceed our customers' expectations and make them happy. Area Manager (AM) \"\"Field Authorization\"\" (FAS) is not required. Let's show our customers just how much we care about their happiness and appreciate them for being part of the MINI Motorering family. Keep in mind, MINI Motorer Obsession is discretionary and not an obligation; the decision to participate requires good judgment by the Service Advisor and/or Service Manager, Sales Manager, and General Manager.\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10147903-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10147903-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10147903","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and 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