{"nhtsa_id":10147794,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-11-13","date":"2015-10-01","document_id":"M011014","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT","mfr_system":null,"summary":"\"MINI Motorer-Focused Satisfaction (MFS) Program. Based on Motorer feedback, MINI has determined that during the first three years of service, some vehicles may require specific additional service work to be performed. To address this issue, MINI USA, a division of BMW of North America, LLC (\"\"MINI USA\"\") is providing the following Motorer-Focused Satisfaction (MFS) Program. This program's procedures have been available to you to address specific Motorers' concerns since September 1, 2014. As part of our Motorer Pledge to deliver an incredible MINI motoring experience, for the abovereferenced MINI vehicles, we developed this program to increase our Motorers' satisfaction by helping to prevent unexpected dealer service repair visits.\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10147794-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10147794-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10147794","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MINI","model":"CLUBMAN","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_mini_clubman"]},{"make":"MINI","model":"COOPER","year_from":2007,"year_to":2010,"match":"exact","vehicle_ids":["2007_mini_cooper","2008_mini_cooper","2009_mini_cooper","2010_mini_cooper"]},{"make":"MINI","model":"COOPER","year_from":2011,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"COOPER CLUBMAN","year_from":2008,"year_to":2010,"match":"base","vehicle_ids":["2008_mini_cooper","2009_mini_cooper","2010_mini_cooper"]},{"make":"MINI","model":"COOPER CLUBMAN","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"COOPER CONVERTIBLE","year_from":2009,"year_to":2009,"match":"exact","vehicle_ids":["2009_mini_cooper-convertible"]},{"make":"MINI","model":"COOPER CONVERTIBLE","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_mini_cooper-convertible"]},{"make":"MINI","model":"COOPER COUNTRYMAN","year_from":2011,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"COOPER COUPE","year_from":2012,"year_to":2013,"match":"exact","vehicle_ids":["2012_mini_cooper-coupe","2013_mini_cooper-coupe"]},{"make":"MINI","model":"COOPER ROADSTER","year_from":2012,"year_to":2013,"match":"exact","vehicle_ids":["2012_mini_cooper-roadster","2013_mini_cooper-roadster"]},{"make":"MINI","model":"COOPER S","year_from":2007,"year_to":2010,"match":"base","vehicle_ids":["2007_mini_cooper","2008_mini_cooper","2009_mini_cooper","2010_mini_cooper"]},{"make":"MINI","model":"COOPER S","year_from":2011,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"COOPER S CLUBMAN","year_from":2008,"year_to":2010,"match":"base","vehicle_ids":["2008_mini_cooper","2009_mini_cooper","2010_mini_cooper"]},{"make":"MINI","model":"COOPER S CLUBMAN","year_from":2011,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"COOPER S CONVERTIBLE","year_from":2009,"year_to":2010,"match":"base","vehicle_ids":["2009_mini_cooper","2010_mini_cooper"]},{"make":"MINI","model":"COOPER S CONVERTIBLE","year_from":2011,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"COOPER S COUNTRYMAN","year_from":2011,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"COOPER S US","year_from":2009,"year_to":2009,"match":"base","vehicle_ids":["2009_mini_cooper"]},{"make":"MINI","model":"COOPER S US","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"COOPER US","year_from":2007,"year_to":2007,"match":"base","vehicle_ids":["2007_mini_cooper"]},{"make":"MINI","model":"COOPER US","year_from":2009,"year_to":2009,"match":"base","vehicle_ids":["2009_mini_cooper"]},{"make":"MINI","model":"COUNTRYMAN","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_mini_countryman"]},{"make":"MINI","model":"JCW","year_from":2012,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"MINI","model":"JCW CONVERTIBLE","year_from":2012,"year_to":2012,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}