{"nhtsa_id":10147793,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-11-13","date":"2015-10-01","document_id":"M010603","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"\"?SI M01 06 03October 2015 WarrantiesWarranties This Service Information bulletin supersedes SI M01 06 03 dated June 2015. designates changes to this revision SUBJECT MINI \"\"Enhanced\"\" Dealer Self-Authorized (DSA) Goodwill Program. INFORMATION The \"\"Enhanced\"\" program applies to repair orders/claims with dates on or after July 1, 2015. With the Enhanced\"\" Dealer Self-Authorized (DSA) Goodwill Program: The top level (Tier 1) has expanded benefits available for qualifying dealers And for Tier 1 and Tier 2 dealers: The Mileage limit was increased to 110,000 from 96,000 The Dealer Self-Authorized Goodwill Program (DSA) provides your dealer with a tool to build and maintain customer confidence with the MINI brand during difficult situations. The objective is to exceed your customers' expectations, increase their satisfaction, and maintain product loyalty, leading to repeat sales. This program does not replace the existing Regional Field Authorization (FAS) Goodwill process. Instead, it offers you an opportunity to make a customer goodwill decision \"\"on-the-spot\"\" without the need to obtain prior approval from MINI USA. This gives your dealer a greater opportunity to deliver on the program's objective. DSA Goodwill Considerations When determining whether to offer goodwill assistance to your customer, the following factors are to be considered: Cost of the repair Condition of the vehicle Has the vehicle been properly maintained at a MINI dealer? Does the customer currently own multiple MINI vehicles, or has he or she owned a MINI vehicle previously? Would, or did, the customer endure an unusual hardship? Would investing in your customer keep him or her in the MINI brand? What is the elapsed time and/or mileage since the applicable vehicle coverage expired? Customer assistance through \"\"DSA Goodwill\"\" is discretionary and not an obligation; the decision to provide assistance requires careful evaluation of the customer's situation and circumstance.\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10147793-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10147793-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10147793","components":[{"id":"equipment","name":"Equipment and 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