{"nhtsa_id":10144934,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-09-24","date":"2018-08-07","document_id":"SSM 47451","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"Some 2018 Explorer vehicles equipped with a 4G TCU modem may exhibit an Acquiring Signal message with a loss of satellite radio reception while driving in unobstructed areas. If normal Workshop Manual (WSM) diagnosis and testing does not indicate a fault and no diagnostic trouble codes (DTCs) are stored, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates. To assist with the investigation, use the Report A Vehicle Concern link at the bottom of the OASIS report and complete the form.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10144934-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10144934-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10144934","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ford_explorer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}