{"nhtsa_id":10143103,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-07-23","date":"2018-06-22","document_id":"SSM 47380","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10143103-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10143103-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10143103","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_c-max","2017_ford_c-max","2018_ford_c-max"]},{"make":"FORD","model":"ECOSPORT","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_edge","2017_ford_edge","2018_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_escape","2017_ford_escape","2018_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_expedition","2017_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_ford_explorer","2018_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_f-150","2017_ford_f-150","2018_ford_f-150"]},{"make":"FORD","model":"FIESTA","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_fiesta","2017_ford_fiesta","2018_ford_fiesta"]},{"make":"FORD","model":"FLEX","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_ford_flex","2018_ford_flex"]},{"make":"FORD","model":"FOCUS","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_focus","2017_ford_focus","2018_ford_focus"]},{"make":"FORD","model":"FUSION","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_ford_fusion","2018_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_mustang","2017_ford_mustang","2018_ford_mustang"]},{"make":"FORD","model":"TAURUS","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_taurus","2017_ford_taurus","2018_ford_taurus"]},{"make":"FORD","model":"TRANSIT","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_transit","2017_ford_transit","2018_ford_transit"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_transit-connect","2017_ford_transit-connect"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_lincoln_continental","2018_lincoln_continental"]},{"make":"LINCOLN","model":"MKC","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_lincoln_mkc","2017_lincoln_mkc","2018_lincoln_mkc"]},{"make":"LINCOLN","model":"MKS","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_lincoln_mks"]},{"make":"LINCOLN","model":"MKT","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_lincoln_mkt","2017_lincoln_mkt","2018_lincoln_mkt"]},{"make":"LINCOLN","model":"MKX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_lincoln_mkx","2017_lincoln_mkx","2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKZ","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_lincoln_mkz","2017_lincoln_mkz","2018_lincoln_mkz"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_lincoln_navigator","2017_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}