{"nhtsa_id":10142889,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-07-16","date":"2018-06-20","document_id":"ZG4_Toyota POL17","mfr_campaign":null,"replaces":null,"component":"LATCHES/LOCKS/LINKAGES:DOORS:LATCH","mfr_system":null,"summary":"Warranty Policy Bulletin: Toyota has received reports of customer concerns in which the power back door does not close properly. In some cases, the power back door may reach the fully closed position and then reverse to the open position. In certain instances, the power back door closes, but produces a pop or clunking noise.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10142889-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10142889-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10142889","components":[{"id":"latches-locks","name":"Latches and locks","parent":null},{"id":"door-latch","name":"Door latch","parent":"latches-locks"}],"codes":[],"topics":[],"vehicles":[{"make":"TOYOTA","model":"HIGHLANDER","year_from":2008,"year_to":2013,"match":"exact","vehicle_ids":["2008_toyota_highlander","2009_toyota_highlander","2010_toyota_highlander","2011_toyota_highlander","2012_toyota_highlander","2013_toyota_highlander"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}