{"nhtsa_id":10140486,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-06-11","date":"2018-02-06","document_id":"12-232-18","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT ADAPTIVE/MOBILITY; SEATS; EQUIPMENT","mfr_system":null,"summary":"This bulletin announces a design change to the front seat back upholstery retaining hooks (HOOK FLAT MAT). The change is in response to customer concerns of discomfort coming from the center of the seat back and outside bolsters. When a hook fails, the center (flat) portion of the seat back drops inward from lack of support. If not repaired, with continued use, the seat back frame may break down the foam padding covering it. Eventually, the frame will likely wear through and damage the trim cover.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10140486-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2018/MC-10140486-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10140486","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"seats","name":"Seats","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"SUBARU","model":"CROSSTREK","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_subaru_crosstrek"]},{"make":"SUBARU","model":"IMPREZA","year_from":2008,"year_to":2016,"match":"exact","vehicle_ids":["2008_subaru_impreza","2009_subaru_impreza","2010_subaru_impreza","2011_subaru_impreza","2012_subaru_impreza","2013_subaru_impreza","2014_subaru_impreza","2015_subaru_impreza","2016_subaru_impreza"]},{"make":"SUBARU","model":"XV CROSSTREK","year_from":2013,"year_to":2015,"match":"exact","vehicle_ids":["2013_subaru_xv-crosstrek","2014_subaru_xv-crosstrek","2015_subaru_xv-crosstrek"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}