{"nhtsa_id":10138964,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-06-04","date":"2016-04-15","document_id":"23-016-16","mfr_campaign":null,"replaces":null,"component":"SEATS:FRONT ASSEMBLY:HEAD RESTRAINT; SEATS:MID/REAR ASSEMBLY; EQUIPMENT","mfr_system":null,"summary":"Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10138964-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10138964-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10138964","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"seats","name":"Seats","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"DODGE","model":"DURANGO","year_from":2011,"year_to":2016,"match":"exact","vehicle_ids":["2011_dodge_durango","2012_dodge_durango","2013_dodge_durango","2014_dodge_durango","2015_dodge_durango","2016_dodge_durango"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2011,"year_to":2016,"match":"exact","vehicle_ids":["2011_jeep_grand-cherokee","2012_jeep_grand-cherokee","2013_jeep_grand-cherokee","2014_jeep_grand-cherokee","2015_jeep_grand-cherokee","2016_jeep_grand-cherokee"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}