{"nhtsa_id":10131735,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-04-02","date":"2017-03-01","document_id":"ZG4 Dealer Packa","mfr_campaign":null,"replaces":null,"component":"STRUCTURE:BODY:HATCHBACK/LIFTGATE","mfr_system":null,"summary":"Dealer Package: Certain 2008 - 2013 model year Highlander and Highlander Hybrid vehicles may exhibit a condition where the Power Back Door does not close properly. In some cases, the Power Back Door may reach the fully closed position and then reverse to the open position. In other cases, the Power Back Door closes, but produces a pop or clunk noise.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10131735-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10131735-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10131735","components":[{"id":"structure-body","name":"Body and frame","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"TOYOTA","model":"HIGHLANDER","year_from":2008,"year_to":2013,"match":"exact","vehicle_ids":["2008_toyota_highlander","2009_toyota_highlander","2010_toyota_highlander","2011_toyota_highlander","2012_toyota_highlander","2013_toyota_highlander"]},{"make":"TOYOTA","model":"HIGHLANDER HYBRID","year_from":2008,"year_to":2013,"match":"base","vehicle_ids":["2008_toyota_highlander","2009_toyota_highlander","2010_toyota_highlander","2011_toyota_highlander","2012_toyota_highlander","2013_toyota_highlander"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}