{"nhtsa_id":10127671,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-02-05","date":"2016-12-16","document_id":"91N9 Rev 122016","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM","mfr_system":null,"summary":"This customer satisfaction campaign has been proactively released to prevent one or more of the following infotainment-related symptoms: · App-Connect malfunctions or is inoperative · Infotainment display goes blank or dark · Infotainment system freezes or reboots · Infotainment system turns off without input · Display screen turns blue with \"Emergency Download\" error message displayed · Bluetooth is unavailable or inoperative · Navigation system malfunctions or is inoperative · Voice Recognition malfunctions or is inoperative · Settings in menu are not stored or missing · Audio source changes without input after key cycle · SD card malfunctions or is inoperative · Loss of paired Bluetooth device · Language settings change without input · Loss of radio presets · Announcement volume changes or fluctuates without input Loss of audio output Revision Statement: SD cards are no longer available. SD card software files are available for download from ServiceNet. See Technical Bulletin Instance # 2044695 for instructions on downloading Infotainment Software Updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10127671-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10127671-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10127671","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"VOLKSWAGEN","model":"GOLF","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_volkswagen_golf"]},{"make":"VOLKSWAGEN","model":"GOLF SPORTWAGEN","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_volkswagen_golf-sportwagen"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}