{"nhtsa_id":10127239,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-01-22","date":"2015-09-29","document_id":"PIT4994E","mfr_campaign":null,"replaces":null,"component":"STRUCTURE:BODY:HATCHBACK/LIFTGATE","mfr_system":null,"summary":"This Preliminary Information communication provides information to the technician about vehicle that have a rattle noise from the rear lift gate on rough roads. Technician will need to inspect the lift gate wedges by opening the lift gate, insert paper between the body side & lift-gate side wedges, and then close the lift gate. If the paper cannot be removed, grease lift-gate side wedges. If the paper can be removed, reset the wedges by loosen lift-gate side wedge center screw to allow center portion to \"ratchet\" along internal detents freely, pull center adjustment portion of lift-gate side wedges to full downward position, close lift-gate to full latch engagement then use power to close lift-gate system (if available), close manually on non-power lift gates and do not slam, open lift gate, and pull the center adjustment portion down one additional detent & torque screw 5.0 newton meters if wedge adjustment does not have enough travel for the one additional detent add washer under the two lift-gate side wedge attachments to shim as required. Now to inspect the lift gate wedges by opening the lift gate, insert paper between the body side & lift-gate side wedges, and then close the lift gate. If the paper cannot be removed, grease lift-gate side wedges. If the concern is still present adjust lift-gate latch striker.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10127239-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10127239-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10127239","components":[{"id":"structure-body","name":"Body and frame","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHEVROLET","model":"EQUINOX","year_from":2010,"year_to":2016,"match":"exact","vehicle_ids":["2010_chevrolet_equinox","2011_chevrolet_equinox","2012_chevrolet_equinox","2013_chevrolet_equinox","2014_chevrolet_equinox","2015_chevrolet_equinox","2016_chevrolet_equinox"]},{"make":"GMC","model":"TERRAIN","year_from":2010,"year_to":2016,"match":"exact","vehicle_ids":["2010_gmc_terrain","2011_gmc_terrain","2012_gmc_terrain","2013_gmc_terrain","2014_gmc_terrain","2015_gmc_terrain","2016_gmc_terrain"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}