{"nhtsa_id":10126979,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2018-01-16","date":"2017-12-18","document_id":"PIT5246E","mfr_campaign":null,"replaces":null,"component":"STRUCTURE:BODY:HATCHBACK/LIFTGATE","mfr_system":null,"summary":"This Preliminary Information communication advises the technician to replace the right hand lift-gate strut on 2007-2016 GMC Acadia and 2007-2010 Saturn Outlook if a clunk or pop is heard. If the vehicle is an 2008-2016 Buick Enclave and 2009-2016 Chevrolet Traverse and If the struts are not weak and can hold the lift-gate open, the struts should NOT be replaced and this noise should be considered a normal condition. With the new strut installed the lift-gate noise should mimic levels currently heard on the 2009-2016 Traverse and 2008-2016 Enclave as some noise is still considered normal. Low ambient temperatures will still contribute to making this condition worse and the amount of noise may also vary between vehicles.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10126979-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10126979-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10126979","components":[{"id":"structure-body","name":"Body and frame","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"BUICK","model":"ENCLAVE","year_from":2008,"year_to":2017,"match":"exact","vehicle_ids":["2008_buick_enclave","2009_buick_enclave","2010_buick_enclave","2011_buick_enclave","2012_buick_enclave","2013_buick_enclave","2014_buick_enclave","2015_buick_enclave","2016_buick_enclave","2017_buick_enclave"]},{"make":"CHEVROLET","model":"TRAVERSE","year_from":2009,"year_to":2017,"match":"exact","vehicle_ids":["2009_chevrolet_traverse","2010_chevrolet_traverse","2011_chevrolet_traverse","2012_chevrolet_traverse","2013_chevrolet_traverse","2014_chevrolet_traverse","2015_chevrolet_traverse","2016_chevrolet_traverse","2017_chevrolet_traverse"]},{"make":"GMC","model":"ACADIA","year_from":2007,"year_to":2017,"match":"exact","vehicle_ids":["2007_gmc_acadia","2008_gmc_acadia","2009_gmc_acadia","2010_gmc_acadia","2011_gmc_acadia","2012_gmc_acadia","2013_gmc_acadia","2014_gmc_acadia","2015_gmc_acadia","2016_gmc_acadia","2017_gmc_acadia"]},{"make":"SATURN","model":"OUTLOOK","year_from":2007,"year_to":2010,"match":"exact","vehicle_ids":["2007_saturn_outlook","2008_saturn_outlook","2009_saturn_outlook","2010_saturn_outlook"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}