{"nhtsa_id":10125803,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-12-14","date":"2013-06-01","document_id":"VWG-13-01","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL","mfr_system":null,"summary":"Customer Loyalty Assistance Program: The Customer Loyalty Assistance Program is one of many tools a Volkswagen Dealer can use to create exceptional customer experiences. When providing Customer Loyalty Assistance, you can improve a customer's ownership experience by assisting with an out of warranty repair or offering a gift to acknowledge an event or poor experience. The goal of the Customer Loyalty Assistance program is to leave the customer with the best impression of Volkswagen and increase brand loyalty. This document contains the program guidelines to the customer loyalty assistance program.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10125803-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10125803-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10125803","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"VOLKSWAGEN","model":"VOLKSWAGEN","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}