{"nhtsa_id":10124571,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-12-05","date":"2013-07-19","document_id":"A961370 2034736-","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL","mfr_system":null,"summary":"The garage door opener cannot be programmed. The programming mode cannot be activated. The garage door programming cannot be erased. The method for erasing the Homelink programmed button memory is incorrectly described in the owner's manual. The incorrect description in the owner's manual is: \"Erasing the buttons\" Press and hold both of the outer buttons until the LED (A) turns off completely (about 20 seconds) to erase all of the buttons simultaneously\". The correct way to erase the Homelink programming is to press and hold the two outer Homelink buttons, releasing only when the Homelink indicator light begins to flash after approximately 10 seconds.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10124571-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10124571-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10124571","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"AUDI","model":"Q7","year_from":2013,"year_to":2014,"match":"exact","vehicle_ids":["2013_audi_q7","2014_audi_q7"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}