{"nhtsa_id":10122760,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-08","date":"2012-10-10","document_id":"AOS-12-14","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT","mfr_system":null,"summary":"A variety of network and email types are in use at US/CDN dealerships. In many cases, the firewalls or other network restrictions applied by dealership IT and security policies define how the network and email services are used by dealership personnel. As a result, the unique Email Outbox Connection parameters required during ODIS Service installation and configuration ?Phase 2? instructions depend entirely on the specific email type and network configuration in use at individual dealerships. We are aware that ODIS Service installers who performed successful email outbox configurations were the same individuals who installed and set up the existing email services used on the dealership network, or had the contracted dealership IT professional that originally did so, assist them with the email outbox configuration.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2012/MC-10122760-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2012/MC-10122760-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10122760","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"AUDI","model":"AUDI","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}