{"nhtsa_id":10122673,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-08","date":"2012-12-21","document_id":"A911270 2032240-","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL","mfr_system":null,"summary":"The Google Earth map will not load. The display shows an active data connection, and ? Google? is almost fully white. Customer has active Audi Connect subscription. All other Audi Connect functions operate normally. The concern only occurs if the vehicle is started in a 2G cellular zone. The system operates normally if started in a 3G cellular zone. The vehicle has MMI software 0566 installed. Certain Audi Connect partner carriers are transmitting data that is not supported by the MMI. The data disrupts the loading process of Google Earth and causes it to not completely load.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2012/MC-10122673-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2012/MC-10122673-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10122673","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"AUDI","model":"A4 ALLROAD","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_audi_a4-allroad"]},{"make":"AUDI","model":"A5","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_audi_a5"]},{"make":"AUDI","model":"A6","year_from":2012,"year_to":2013,"match":"exact","vehicle_ids":["2012_audi_a6","2013_audi_a6"]},{"make":"AUDI","model":"A7","year_from":2012,"year_to":2013,"match":"exact","vehicle_ids":["2012_audi_a7","2013_audi_a7"]},{"make":"AUDI","model":"A8","year_from":2011,"year_to":2013,"match":"exact","vehicle_ids":["2011_audi_a8","2012_audi_a8","2013_audi_a8"]},{"make":"AUDI","model":"Q5","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_audi_q5"]},{"make":"AUDI","model":"Q7","year_from":2012,"year_to":2013,"match":"exact","vehicle_ids":["2012_audi_q7","2013_audi_q7"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}